Terms of Service

Last Updated: July 24, 2026

Welcome to Xisoria. These Terms of Service ("Terms") govern your access to and use of the Xisoria website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website.

About Xisoria

Xisoria is operated by Pujiang Xishang Knitting Co., Ltd.. We provide thoughtfully designed cushions and seating accessories through our online store.

These Terms apply to all visitors, customers, and users who access or use our website.

Use of Our Website

You may use our website for personal and lawful purposes only.

You agree not to:

Use the website for unlawful purposes or activities
Attempt to interfere with website security, functionality, or operation
Access or collect information from our website through unauthorized methods
Copy, reproduce, modify, or distribute website content without permission
Use our products, content, or services for unauthorized commercial purposes

Unless otherwise authorized by Xisoria, our website and products are intended for personal, non-commercial use.

Product Information

We make every effort to display accurate product descriptions, images, dimensions, and pricing information. However, slight variations may occur due to differences in screens, lighting, materials, or manufacturing processes.

We reserve the right to correct errors, update product information, or modify product availability at any time without prior notice.

Orders and Acceptance

Placing an order through our website does not guarantee acceptance of your order.

Xisoria reserves the right to accept, decline, or cancel orders for reasons including:

Product availability issues
Errors in product information or pricing
Suspected fraudulent or unauthorized transactions
Incorrect shipping information
Violations of these Terms

If an order is canceled after payment has been processed, a refund will be issued to the original payment method.

Pricing and Payment

All prices displayed on our website are subject to change without notice.

We reserve the right to modify prices, promotions, discounts, or product availability at any time.

The price charged for your order will be the price displayed at checkout when your purchase is completed.

Applicable sales taxes will be calculated and collected during checkout based on your shipping address.

Shipping and Delivery

Shipping and delivery information is provided in our Shipping Policy.

By placing an order with Xisoria, you acknowledge and agree to the shipping terms, processing times, delivery estimates, and shipping restrictions described in our Shipping Policy.

Returns and Refunds

Refund, return, and exchange requests are handled according to our Refund Policy.

Please review our Refund Policy for information regarding eligibility requirements, return procedures, refund processing, and exchange conditions.

Intellectual Property Rights

All content on the Xisoria website, including but not limited to text, graphics, logos, images, product descriptions, designs, trademarks, and website materials, is owned by or licensed to Pujiang Xishang Knitting Co., Ltd..

You may not copy, reproduce, modify, distribute, publish, or use our intellectual property without prior written permission.

User-Generated Content

If you submit reviews, comments, photos, feedback, or other content to Xisoria, you grant us permission to use, display, reproduce, and share that content for business and promotional purposes.

You are responsible for ensuring that any content you submit:

Does not violate the rights of others
Does not contain unlawful, offensive, or misleading information
Does not include unauthorized personal information

Xisoria reserves the right to remove content that violates these requirements.

Website Availability and Disclaimer

We strive to maintain a reliable website experience but do not guarantee that the website will always be available, uninterrupted, error-free, or free from security issues.

We may update, modify, suspend, or discontinue parts of our website or services at any time without prior notice.

Limitation of Liability

To the fullest extent permitted by applicable law, Xisoria and Pujiang Xishang Knitting Co., Ltd. shall not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our total liability relating to any claim shall not exceed the amount paid by you for the product or service giving rise to the claim.

Account Termination

We reserve the right to restrict or terminate access to our website or services if we believe a user has violated these Terms, engaged in fraudulent activity, or used our services in an unauthorized manner.

Force Majeure

Xisoria shall not be responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, transportation disruptions, supplier issues, internet failures, or government actions.

Dispute Resolution

Any dispute, claim, or controversy arising from these Terms, your use of our website, or your purchase from Xisoria shall first be addressed through good-faith communication with our customer support team.

If the dispute cannot be resolved informally, the parties agree to resolve disputes through binding arbitration, except where prohibited by applicable law.

Any arbitration shall be conducted according to applicable arbitration rules and procedures.

Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws, without regard to conflict of law principles.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements.

Updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of our website after changes are posted means you accept the updated Terms.