Shipping Policy

Last Updated: August 2026

Thank you for choosing Xisoria. We aim to provide clear, reliable shipping information so you know what to expect after placing your order. Please review this policy carefully.

Shipping Destinations

We currently ship only to addresses within the contiguous United States (48 states).

We do not ship to the following locations at this time:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
American Samoa
Northern Mariana Islands
APO/FPO/DPO military addresses
P.O. Boxes

If an order is placed with a non-serviceable address, we will contact you within 1 business day. You may update the address to a serviceable location or request a full refund.

Shipping Rates

Free Standard Shipping on all orders of $50.00 USD or more
Orders under $50.00 USD are charged a flat shipping fee of $6.99 USD

Shipping costs are calculated automatically and shown at checkout before payment.

Business Days Definition

For the purpose of this policy, business days mean Monday through Friday, excluding U.S. federal holidays.

Order Processing

Most orders are processed within 1–2 business days after payment is confirmed.

Daily cut-off time is 2:00 PM Eastern Time (ET). Orders placed before the cut-off on a business day usually begin processing the same day. Orders placed after the cut-off, on weekends, or on federal holidays will be processed on the next business day.

During peak periods (such as major sales events or holidays), processing may take 1–2 additional business days. We will post notices on the website when longer processing times are expected.

Estimated Delivery Time

After an order is processed and shipped, standard transit within the contiguous United States typically takes 3–7 business days.

Total estimated time from order placement to delivery is approximately 4–9 business days (including processing and transit).

Delivery times are estimates only and may be affected by weather, carrier delays, or other factors beyond our control. If a significant delay is anticipated, we will notify you by email.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking details may take up to 24 hours to appear in the carrier system.

Changing Your Shipping Address

If you need to update your shipping address after placing an order, please contact us as soon as possible at service@xisoria.com. Address changes can usually be made before the order is dispatched. Once the package has been handed to the carrier, address changes may no longer be possible.

Sales Tax

Applicable state and local sales tax is calculated automatically at checkout based on your shipping address and will be shown before you complete payment.

Shipping Issues

Delays: If your package has not arrived within the estimated delivery window, please contact us. We will check the status with the carrier and assist you.

Lost, Damaged, or Missing Items: Please contact us within 7 calendar days of the delivery date (or estimated delivery date for lost packages) and provide photos if applicable. After verification, we will arrange a replacement or refund as appropriate.

Returned Packages: If a package is returned due to an incorrect address, failed delivery attempts, or recipient unavailability, we will notify you. Re-shipping fees may apply if the return was caused by customer error.