Last Updated: July 24, 2026
At Xisoria, customer satisfaction is important to us. We want you to feel confident when purchasing our products. If you are not completely satisfied with your order, we provide a clear and straightforward refund process.
Please review this policy carefully to understand the conditions, procedures, and requirements for refunds, returns, and exchanges.
Refund Eligibility
Refund requests may be submitted within 30 days from the date your order is delivered.
To qualify for a refund, the product must meet the return conditions described in this policy.
Refunds Due to Customer Responsibility
Customers may request a refund for reasons including, but not limited to:
- The product does not meet personal preferences
- The size, color, or style is not what the customer expected
- The customer ordered the wrong product
- The customer no longer needs the product
For customer-responsibility refunds, returned items must be unused, clean, and in their original condition with original packaging.
Return shipping costs for customer-responsibility returns are the responsibility of the customer.
Refunds Due to Product Issues
If your order arrives with a product issue, please contact us and we will assist you with an appropriate solution.
Product issues may include:
- Product defects
- Damage caused during delivery
- Incorrect item received
- Missing parts or accessories
- Quality issues during normal use
For verified product issues, Xisoria may provide a replacement, exchange, or refund depending on the situation.
Return Conditions
Returned products must:
- Be requested within 30 days of delivery
- Be unused or in like-new condition
- Be free from stains, odors, damage, or signs of use
- Include original packaging whenever possible
- Include all original parts and accessories
Items That Cannot Be Refunded
The following items are not eligible for refunds:
- Products that have been used, washed, stained, or damaged by the customer
- Products without original packaging or missing components
- Items returned after the 30-day refund period
- Products altered, modified, or repaired by the customer
- Items purchased through unauthorized sellers
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at service@xisoria.com and provide your order number and reason for the request.
- Provide photos or additional details if requested.
- Wait for approval and receive return instructions if the product needs to be returned.
- Send the approved return according to the instructions provided.
- After the returned product is received and inspected, we will process the refund.
Exchange Policy
Customers may request an exchange within 30 days of delivery for eligible products.
Exchange requests follow the same process as refund requests. Please contact our customer support team with your order information and the reason for the exchange.
Xisoria does not charge any restocking fees for approved refunds or exchanges.
Refund Processing
Once your returned item is received and inspected, we will send a confirmation regarding the refund status.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping fees, if applicable, may not be refundable for returns caused by customer preference or ordering mistakes.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide photos showing the issue.
We will review your request and provide an appropriate solution, including replacement or refund options when applicable.
Contact Us
If you have any questions regarding refunds, returns, or exchanges, please contact us:
Email
service@xisoria.com
Phone
+1 (302) 593-2765
Customer Support Office (USA)
2803 Philadelphia Pike B
Claymont, DE 19703
United States