Refund Policy

Last Updated: August 2026

At Xisoria, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return, exchange, or refund according to the terms below.

30-Day Return Window

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible, items must be:

Unused and in original condition
Free from stains, odors, damage, or signs of use
Returned with original packaging and accessories whenever possible

Items Not Eligible for Return

Products that have been used, washed, stained, or damaged after delivery
Items returned after the 30-day window
Products missing original parts or accessories
Items that have been altered or modified

How to Request a Return or Exchange

Email us at service@xisoria.com with your order number and reason for the return/exchange.
Provide photos if the item is damaged or defective.
Wait for our reply with return instructions (usually within 1 business day).
Ship the item only after receiving approval and instructions.

Please do not send items back without prior authorization.

Return Shipping Costs

Customer preference returns (change of mind, wrong size/color ordered, etc.): Customer is responsible for return shipping costs. Original shipping fees are non-refundable.
Product issues (defect, damage in transit, wrong item received): We will cover return shipping costs and provide a prepaid label when applicable.

We do not charge restocking fees.

Damaged, Defective, or Incorrect Items

Please contact us within 7 calendar days of delivery and include clear photos of the issue, packaging, and shipping label. After verification, we will offer a replacement, exchange, or full refund (including original shipping when applicable).

Refund Processing

Once we receive and inspect the returned item (usually within 2 business days of arrival), approved refunds are processed within 3–5 business days.

Refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit to your account.

Order Cancellation

You may cancel an order free of charge before it is processed for shipment. Once the order has been dispatched, cancellation is no longer available and the return process will apply after delivery.