Privacy Policy

Last Updated: August 2026

Xisoria ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, place an order, or contact our customer support team.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Xisoria is operated by Pujiang Xishang Knitting Co., Ltd. (浦江希尚针织有限公司). We work with trusted third-party service providers to process payments, fulfill orders, deliver shipments, and improve our services.

Information We Collect

Information You Provide

When you place an order, contact us, or interact with our website, you may provide:

Full name
Email address
Phone number
Billing and shipping addresses
Payment information (processed securely by third-party payment providers)
Order details and customer support communications

Information Collected Automatically

When you browse our website, we may automatically collect:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on the site
Referral source
Approximate location derived from IP address

How We Use Your Information

We use the information we collect to:

Process, fulfill, and track your orders
Provide customer support and respond to inquiries
Send order confirmations, shipping updates, and transactional emails
Prevent fraud and maintain website security
Improve our products, services, and website experience
Comply with legal, tax, and regulatory obligations

Sharing Your Information

We do not sell your personal information for monetary compensation.

We may share limited personal information with trusted service providers who assist us in operating our business, including:

Ecommerce platform providers (Shopify)
Payment processors
Shipping carriers and logistics providers
Email service providers
Analytics and advertising partners (such as Google Analytics and Google Ads)

These providers receive only the information necessary to perform their services and are required to protect your data.

Payment Information

We do not store full payment card numbers or CVV codes on our servers. All payment transactions are processed securely by authorized third-party payment providers.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, analyze performance, and (with your consent where required) deliver relevant advertising.

You can manage cookie preferences through the cookie banner or your browser settings. Disabling essential cookies may affect website functionality.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy and to meet legal, accounting, and tax requirements. When information is no longer needed, we securely delete or anonymize it.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Our website uses SSL encryption for sensitive transmissions. However, no method of electronic transmission or storage is completely secure.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, or to opt out of certain data sharing for advertising purposes.

California residents may have additional rights under the CCPA/CPRA. Residents of the EEA/UK may have rights under the GDPR.

To exercise your rights, please contact us at service@xisoria.com. We will respond in accordance with applicable law.

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will be revised when changes are made. We encourage you to review this page periodically.