Privacy Policy

Last Updated: July 24, 2026

At Xisoria, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or interact with our services.

By using the Xisoria website, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information that you provide directly to us when you use our website, including when you place an order, contact customer support, or subscribe to updates.

The types of information we may collect include:

Name and contact information, including email address, phone number, and shipping address
Order information, including purchased products, order details, and transaction information
Customer service communications and inquiries
Information you provide when participating in promotions or requesting support

How We Use Your Information

We use collected information for legitimate business purposes, including:

Processing and fulfilling orders
Providing shipping updates and order notifications
Responding to customer inquiries and providing support
Improving our products, website experience, and services
Preventing fraud and maintaining website security
Sending marketing communications when you choose to receive them

Information Sharing

Xisoria does not sell, rent, or trade your personal information to third parties.

We may share limited information with trusted service providers who help us operate our business, process transactions, and provide services to customers.

These service providers may include:

E-commerce platform providers: such as Shopify, which supports website operations, order management, and secure shopping experiences.
Payment processors: including payment gateways that securely process payments and transactions.
Shipping and fulfillment providers: companies that assist with order delivery and shipment tracking.
Customer service and communication providers: tools that help us respond to customer requests and provide support.

These providers only receive the information necessary to perform their services and are expected to protect your information appropriately.

Payment Information

Payment information is processed securely through trusted payment providers. Xisoria does not directly store complete payment card details on our systems.

Payment providers process transactions according to their own privacy policies and security standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze website performance, and provide a better shopping experience.

Cookies may be used for the following purposes:

Essential Cookies: Required for basic website functions, shopping cart operation, and account features.
Performance Cookies: Used to understand how visitors use our website and improve website performance.
Functional Cookies: Used to remember preferences and provide a more personalized experience.
Advertising Cookies: Used to help deliver relevant marketing content and measure advertising effectiveness.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

Our website uses SSL (Secure Socket Layer) encryption technology to help protect information transmitted between your browser and our website.

While we take appropriate precautions to protect your information, no method of online transmission or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer required, we take reasonable steps to securely remove or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

California Residents (CCPA/CPRA)

California residents may have the right to:

Request access to personal information we collect about you
Request deletion of personal information, subject to certain exceptions
Request information about how personal information is collected and used
Opt out of the sale or sharing of personal information
Not receive discriminatory treatment for exercising privacy rights

Xisoria does not sell personal information.

European Privacy Rights (GDPR)

Where applicable, individuals may have rights including:

Accessing personal information we hold about you
Requesting correction of inaccurate information
Requesting deletion of personal information
Restricting or objecting to certain processing activities
Requesting a copy of personal information in a portable format

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party services you visit.

Children's Privacy

Xisoria does not knowingly collect personal information from children under the age of 13. If you believe that a child has provided personal information through our website, please contact us so we can take appropriate action.